To bring you a hot meal we need some of your data: where you live, how to reach you, and what you ordered. This page explains precisely what we collect, why, how long we keep it and who sees it. We do not sell your data to anyone, we do not use it for anything other than the purpose it was given for, and our working rule is to ask for the least that will do rather than the most we could get.
What we collect
- Contact details: name, telephone number, and email address if you enter one.
- Address: the delivery address, its details and map position if you share it. We do not ask for it at all on collection orders.
- Order content: items, extras, notes, and the times of ordering, cooking and handover.
- Dietary notes: what you tell us about an allergy or dietary preference. We treat this with particular care because it can imply a health condition.
- Technical data: limited device and browser information needed to run the site and protect it from abuse.
What we do not collect
We never store your card details on our servers. Online payment happens with the payment provider directly, and all that returns to us is confirmation of success and the last digits of the card so it can be told apart from another. We do not track your location in the background, and we do not reach into your contacts or your photographs.
Why we use it
- To cook and deliver your order and to identify you at handover.
- To contact you about the order itself: confirmation, a delay, an item that has run out, a failed delivery.
- To handle a complaint or process a refund.
- To keep the accounting and tax records the law requires of us.
- To improve the menu through aggregated statistics that identify no individual.
Marketing messages
We send offers only to people who asked for them. An order confirmation or a rider on the way notice is not marketing, it is part of the service, and it reaches you either way. If you have subscribed to offers you can unsubscribe at any time from the link in the message or by writing to info@goldysoftactive.com, and we act on it without asking you why.
Who sees your data
- The kitchen team sees the order and its notes, and has no need of your address.
- The rider sees your name, telephone and address for the duration of that delivery only.
- The payment provider sees what it needs to complete the transaction, under its own policy.
- Public authorities, where a valid legal requirement obliges us.
Beyond that we disclose nothing to third parties for marketing purposes, and we do not sell customer lists.
How long we keep it, and your rights
We keep your order record for as long as the service, our accounts and our tax obligations require, then delete it or strip its identity so that it survives as a number in a statistic rather than a name on a list. Precise address details are removed sooner than the rest because they are the most sensitive part and serve no purpose once delivery is complete. Allergy notes we keep while your account is open, because they protect you on your next order, and you may ask us to remove them at any time.
You may ask for a copy of your data, ask us to correct an error, ask us to delete anything we are not required to keep, or object to a particular use. Write to info@goldysoftactive.com or call 009004, and we will respond within a reasonable period once we have verified that you are the account holder. That check protects you rather than obstructs you.
Security and your account
We protect data in transit with encryption and restrict internal access so that a member of staff sees only what their job requires. No system is perfectly secure, though, and your account is part of the defence: choose a strong password you do not reuse elsewhere, and tell us immediately if you see an order you did not place.