These terms govern the relationship between you and Goldy Maintenance from the moment a device is handed over until the warranty period ends. They are deliberately written in plain language, because a condition nobody understands binds nobody in practice. Handing over a device and signing the job receipt constitute acceptance of these terms as published on the day of intake.
Parties and ownership of the device
Goldy Maintenance contracts with the person who hands over the device and whose details are recorded on the job; that person is our sole counterpart for the report, the approval and the release. By handing it over you confirm you own the device or are authorised by its owner to have it repaired. Release is only ever to the receipt holder or the registered telephone number. Goldy Maintenance may decline any device whose provenance or presenter gives reasonable cause for concern, and notify the competent authority where the law requires.
Pricing, invoicing and payment
Cost is calculated under two separate headings, labour and parts, with the grade of each part stated on the invoice. All amounts are in SAR and include any tax lawfully due unless stated otherwise. The inspection fee becomes payable once the inspection is complete, whether or not you approve the repair, and is credited against the repair where you do. The balance falls due at collection, and no device is released before it is settled. Where a job requires a special-order part with no other application, we may ask for a deposit equal to its value.
Estimated turnaround is not an undertaking
Any period quoted in the report is an estimate based on what was known at inspection, and it moves with parts supply, what disassembly reveals, and workshop load. Exceeding it gives rise to no compensation or penalty. Goldy Maintenance does undertake to tell you of any material delay on 009004 or +966501234500 and explain its cause, and you may take the device back as it stands.
Limits of liability
Goldy Maintenance undertakes to exercise ordinary professional care; it does not undertake to achieve a result in every case. Specifically:
- We accept no liability for data loss in any form. Backing up before handover is your responsibility.
- We accept no liability for indirect loss such as business interruption, lost earnings or missed commitments.
- We accept no liability for latent faults in liquid-damaged equipment or equipment previously opened by a non-specialist, which may not function after disassembly.
- We accept no liability for accessories or cards not recorded on the intake receipt.
- In every case our liability is capped at the sum actually charged on the job in dispute.
Warranty and its effect on the manufacturer's cover
The repair warranty runs for ninety days on the work performed and the specific component replaced, as detailed on our policy page, and lapses on breach of the security seal, on the device being opened elsewhere, or through misuse, impact or liquid ingress. Unless the service page states otherwise we are not an authorised agent for any brand, and repair outside a manufacturer's own channels may affect a factory warranty still in force. We say so before intake; the decision remains yours.
Conduct and our right to decline
We expect courteous dealing with technicians and counter staff. Goldy Maintenance may decline a job, or end one already open and return the device refunding anything not yet performed, in the face of abusive conduct, where asked to carry out work we consider unsafe or unlawful, or where information given about a device or its history proves untrue.
Complaints, changes and governing law
If the outcome of a job disappoints you, raise it directly with info@goldysoftactive.com or +966501234500 quoting the job number, or come to 3745 King Abdulaziz Rd, Al Wurud Dist., Riyadh 12345 during Sat – Thu: 09:00 AM – 06:00 PM · Fri: closed; directions are at /l/AAqvAArhWQHYrNmI2YTYr9mKINmE2YTYtdmK2KfZhtip.2990e7b1cd. We undertake to examine it and respond in writing. Goldy Maintenance may amend these terms in future, but your job is governed by the version published on the day of intake, not by anything introduced afterwards. These terms are subject to the law of the jurisdiction in which Goldy Maintenance operates, and any dispute will be pursued amicably before recourse to the competent authorities.