By using the Goldy Restaurant website, or by placing an order through it, by telephone or on WhatsApp, you accept the terms below. We have tried to keep them short and readable, and to cover what actually happens in a kitchen selling ready to eat food, rather than to pile up clauses nobody reads. Where a clause here conflicts with our dedicated delivery, collection and pre-order policy, that policy prevails on its own subject.
Who you are contracting with
Goldy Restaurant prepares and sells food and drink to the end consumer at 3745 King Abdulaziz Rd, Al Wurud Dist., Riyadh 12345. We deal with individuals of legal age and capacity to contract, and with businesses through their authorised representatives. If you order on somebody else behalf, you remain responsible for the accuracy of the details and for payment.
Menu and pricing
- Displayed prices include applicable tax unless clearly stated otherwise, and exclude the delivery fee, which is shown separately at confirmation.
- Prices and the menu may change from time to time. The binding price is the one shown at the moment you confirm.
- Photographs are illustrative, and a hand prepared plate may vary slightly in appearance.
- An item can sell out during service, in which case we call you to offer an alternative or refund that item.
When the order is formed, and payment
Submitting an order is an offer from you. The contract forms only when the kitchen accepts it and we notify you. We may refuse or cancel an order before cooking for legitimate reasons, including an address outside the announced service area, ingredients that have run out, suspected fraud, payment that cannot be verified, or abusive behaviour towards our team. In every case of refusal anything paid is refunded in full.
Pay online at confirmation or on handover where that option is offered. Online transactions are subject to the payment provider terms, and the provider may place a temporary hold on the amount before taking it. Any refund returns by the method you paid with, and the time it takes to appear in your account is set by your bank.
Your responsibility on dietary information
We list common allergens on item cards, but the responsibility to tell us about your allergy before ordering rests with you. We cook in one kitchen with shared tools and surfaces, and we cannot guarantee the complete absence of cross contact. If you tell us about an allergy we will be honest about what we can and cannot do, and the final decision to order is yours.
Handover, storage afterwards, cancellation and returns
Our food is ready to eat on handover, and our responsibility for its safety ends at that point. If it is left out of refrigeration, reheated, or consumed long afterwards, that falls outside our responsibility. A delivery that fails because of an incomplete address or an unreachable phone counts as delivered under our delivery policy.
Cancellation is available only before cooking begins. Food is perishable: it cannot be returned or exchanged after handover, and the usual fourteen day return window applied to other goods does not apply to meals. Your full right to a remedy for a wrong, incomplete or unfit order remains, as set out in the delivery and collection policy.
Limits of liability
We undertake to prepare safe food that matches your order and to deliver it within a reasonable time. We are not liable for indirect or consequential loss, such as a missed occasion, nor for circumstances beyond our control such as severe weather, road closures or power failure. In all cases our financial liability does not exceed the value of the order in dispute. Nothing here is intended to remove any right granted to you by mandatory law that cannot be contracted away.
Acceptable use, intellectual property and changes
- The site must not be used for fraudulent purposes or to disrupt our service with false orders.
- Our trading name, menu, text and photographs belong to us and may not be used commercially without written permission.
- Reviews you publish must reflect your genuine experience. We remove content that is abusive or demonstrably false.
- We reserve the right to close an account that repeatedly abuses our team or our riders.
We may amend these terms. An amendment applies to orders placed after it is published, never retrospectively. For any question, complaint or dispute, please contact us first on 009004 or info@goldysoftactive.com. Most disagreements are settled in a single call. These terms are governed by the law in force where we operate.