Behind every number on this page there is a person who answers, not a menu that passes you along to another menu. Whether you want to ask about an ingredient before ordering, arrange a pre-order for an occasion, or tell us that something was not right, these are the ways to reach us and the response times you can expect. Pick the channel that fits the need: a call is faster for anything urgent, a message is better for anything that needs detail.
Ways to reach us
| Channel | Best for | Expected response |
|---|---|---|
| Telephone 009004 | Urgent orders, a problem with an order in progress, allergy questions | Immediately during opening hours |
| WhatsApp 009004 | Pre-order detail, photographs, confirming an address | During opening hours |
| Email info@goldysoftactive.com | Invoices, event catering, written complaints, privacy requests | Usually one working day |
| In person at 3745 King Abdulaziz Rd, Al Wurud Dist., Riyadh 12345 | Collection, seeing the menu, booking a table | Sat – Thu: 09:00 AM – 06:00 PM · Fri: closed |
When we answer
Our hours are Sat – Thu: 09:00 AM – 06:00 PM · Fri: closed. During a rush the phone may take a few minutes, because the same team is cooking the orders. If that happens, message us on WhatsApp and we will come back to you. Messages that arrive after the kitchen closes are read on the next working day, and are not a confirmed order until we reply.
What we need from you
To get you a fast answer, have this ready before you contact us:
- The order number if your question concerns a live order. It is in the confirmation message and on the receipt.
- The telephone number the order was placed with, so we can find your record quickly.
- A specific description: which item exactly, and what was wrong with it, whether missing, cold or not what you chose.
- A photograph where possible. It settles in seconds what a long exchange would not.
- The full address for any delivery question: building, floor and a landmark.
Pre-orders and events
For gatherings, events and large orders, contact us well ahead, preferably days rather than hours before. We will need the number of people, the dishes, and the time and place of handover, and we send a reminder twenty four hours before to confirm the detail. Cancelling or amending is free until 24 hours before the slot.
Complaints
- Tell us the same day. A food complaint loses its value once time has passed.
- We will hear you out in full before responding, and check the kitchen ticket and the order record.
- We offer a concrete remedy: a remake, a refund of that item, or credit.
- If the offer does not satisfy you, ask for the complaint to be escalated to management at info@goldysoftactive.com and it will be reviewed afresh.
Where we are
You will find us at 3745 King Abdulaziz Rd, Al Wurud Dist., Riyadh 12345, and on the map at /contact. If you are coming to collect, park where regulations permit and bring your order number. We deliver inside the announced service area for 10 SAR, waived at 100 SAR. One last request: if a dish pleased you today, tell us which one. General praise is kind, but specific praise is what tells us which recipe to keep and which one to work on.