Placing an order with us is not a button followed by silence until somebody knocks. It is a short chain of known steps, each with an expected duration and a message telling you where your food has reached. This page describes that chain exactly as it runs in the Goldy Restaurant kitchen, without decoration, so you know what happens behind the screen and what is asked of you at each stage.
One: choosing your dishes
Browse the menu and add what you want to the basket. Every item shows its price, its main ingredients and the common allergens it carries, and some items open a set of choices: heat or spice level, size, extras, and anything you want left out. Read those choices before adding, because they affect both the price and the preparation time. If your order is for delivery, the minimum is zero. Collection from the counter has no minimum.
Two: delivery, collection or a later time
Before you confirm, you pick one of three:
- Delivery to your address inside the announced service area for a fee of 10 SAR, waived once your order passes 100 SAR.
- Collection at 3745 King Abdulaziz Rd, Al Wurud Dist., Riyadh 12345 with no fee, timed so the food is hot at the moment you say you will arrive.
- Pre-order for later today or for a coming day, started at the hour that makes it reach you fresh at your chosen time rather than early.
Three: payment
Pay online at confirmation, or on handover by cash or card where that option is offered. We never hold your card details on our own servers. You receive a receipt itemising dishes, extras, the delivery fee and any tax that applies.
Four: acceptance and cooking
The moment your order lands it appears on the kitchen screen as a ticket showing its number and the time it arrived. We accept it and send you an expected preparation time, which moves with the dish and with the room: a grilled plate takes longer than a cold one, and a busy evening lengthens the wait for everybody equally. If the quoted time does not suit you, say so straight away. Until cooking begins you may cancel or amend at no cost.
Five: assembly and packing
- Each item leaves its station on a timed plan so the whole order completes as one.
- Hot items go into heat retaining containers, cold items into separate ones, and drinks are sealed tight.
- The ticket is checked line by line against the bag, and a copy of the order is fixed to the bag itself.
- The bag is closed with a security seal that cannot be opened and reclosed without showing it.
Six: the journey to you
The rider collects your order in an insulated carrier and takes the shortest route to your address. Please write the address in real detail, including building number, floor and any landmark, and leave a phone number that is switched on. If you cannot be reached, the rider will call twice and wait a short while at the address before returning the order to the kitchen. It cannot then be sent out again, because food is never served twice.
Seven: after handover
Open the bag straight away and check it in front of the rider if you can. If an item is missing, arrives cold, or is not what you chose, contact us there and then on 009004 or WhatsApp 009004, not the following day. A food complaint can only be judged properly while the food is still in front of you.