Frequently asked questions
Here is what customers of Goldy Restaurant ask most. Click a question to read the answer — and if you can’t find yours, contact us and we will reply quickly.
About Restaurant & drinks
Can I customize a dish?
Yes — every dish has add-ons and exclusions you pick when ordering, plus a note to the kitchen. Changes are accepted only before the order enters the kitchen.
Do you have vegetarian or allergen-free dishes?
Yes — look for the badges on dishes (🥗 vegetarian and others); ingredients are listed on each dish page. Mention any allergy in the order note.
Can I schedule an order for later?
Yes — pick a delivery time at checkout within working hours and we start preparing early enough for it to arrive hot.
What if my order arrives cold or incomplete?
Tell us within 2 hours of receipt with a photo — we replace, compensate or fully refund as you prefer.
Do you take party and bulk orders?
Yes — with at least one day’s notice by phone 009004 or WhatsApp 009004.
Can I order at the table inside the restaurant?
Scan the QR code on your table or select its number on the site; the order is served directly to you and paid online or with the bill.
Ordering and payment
How do I order from Goldy Restaurant?
Browse the menu, add dishes to your cart with the add-ons you like, then check out and choose delivery or pickup — you get instant confirmation with an order number; an account is optional.
Which payment methods do you accept?
mada/Visa/Mastercard and e-wallets through secure, encrypted payment gateways, plus cash on delivery (cash or card with the courier). We never store your card data on our servers.
Delivery and pickup
How much is delivery and is there a minimum order?
The base delivery fee is 10 SAR, and delivery is free for orders of 100 SAR or more. There is no general minimum order. All fees are shown clearly before you confirm.
How long does delivery take?
The estimate is shown when ordering and includes preparation and travel — typically 30–60 minutes nearby, longer at peak times. We message you when the courier leaves with your order.
Can I pick up from the branch?
Yes — choose “Pickup” at checkout and we message you the moment your order is ready — working hours: Sat – Thu: 09:00 AM – 06:00 PM · Fri: closed.
How do I track my order?
From “My orders” in your account or the tracking link in the confirmation message; you get a message at every status change.
Returns and refunds
How do I return a product or get a refund?
Food is prepared specifically for you and cannot be returned, but any order that arrives incomplete, damaged or different from what was ordered is replaced, compensated or fully refunded if you tell us within 2 hours of receipt. Refunds go to the original payment method within 3–7 business days.
Account and contact
Do I need an account to buy?
No, you can check out as a guest. An account lets you track orders, save addresses and return easily; your data is protected and never sold.
How can I contact you?
From the “Contact us” page or the chat at the bottom of the site, by phone 009004, or email info@goldysoftactive.com. We reply within 24 hours at most.